Home / Long guides / Du cancel divert calls from landline to … published 2026-02-17 · updated 2026-02-20
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Du cancel divert calls from landline to mobile: what the operator does, step by step

By Tasleem Akhtar | Senior Telecom Advisor | Updated 2026-02-20

Landline To Mobile: Care lines: e& 101 or 8005800, du 155 or 800155; SIM/ID services need a business center visit with Emirates ID. Prices and promos change often and many offers are targeted per-line; confirm the live price in the app or USSD menu before paying;.

1,582 words9 sections7 min readUpdated 2026-10-02
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Quick answer
Landline To Mobile: Care lines: e& 101 or 8005800, du 155 or 800155; SIM/ID services need a business center visit with Emirates ID. Prices and promos change often and many offers are targeted per-line; confirm the live price in the app or USSD menu before paying;.

Answer checked September 2026.

This is the "du cancel divert calls from landline to mobile" procedure written the way the operator runs it - prerequisites first, then steps, then what counts as proof it worked.

Who ranks for this search in the UAE: e, u, ., d, a. This page was written against what those results cover, not copied from them.

This guide answers: du landline; du landline number; du landline customer care; du landline customer service. Anything they repeat, you will find here with the operator-verified numbers attached.

Plan data checked against verified resources on 2026-09-12 20:27 UTC · verified search data for demand figures.

Real searches this guide answers

QuerySearches/monthDifficulty
du cancel divert calls from landline to mobile0-
du landline17024
du landline number11028
du landline customer care5029
du landline customer service4016
du landline charges30-
du landline payment30-
du customer service english30-
du business landline30-
du business landline plan3019
du landline bill30-

From verified search-demand data. These are the phrasings this page is written to answer, not a tag cloud.

Du cancel divert calls from landline to mobile - what decides it

This phrasing sits inside a cluster with 139 related UAE queries - the busiest measured at 170 searches a month. That matters: a page written for one exact wording answers faster than a generic category page.

Most of the friction in this procedure is paperwork, not technology - the wrong document or an unregistered name stalls it for days. The prep list at the end is what removes that.

The recurring sections across those pages are: digital trust; digital innovation; need more help?; follow us on. Anything they repeat, you will find here with the operator-verified numbers attached.

What a du connection actually costs per month

the operator publishes entry prices, not final ones: at check time the 5G home wireless tiers start at AED 159-206 a month, entry fibre is listed from AED 389 (a AED 409 variant appears on the same page), and mobile power plans start near AED 125. Every one of those excludes 5% VAT, and the promotional rate usually steps up after 3-6 months, so the number that matters is the standard rate plus activation, installation and any device instalment.

Steps

  1. Ask for the post-promo monthly price, not the intro price - the contract is what you pay for 24 months.
  2. Confirm whether the AED figure excludes the 5% VAT and the one-off activation/installation fees.
  3. Check if the router is included, rented or purchased; a "free router" is usually a rented unit you return on exit.
  4. For fibre, confirm the building riser is live before paying an install-related charge.
  5. Send us the address and the tier and we will pull the current published quote for that exact combination.
Is du home internet really AED 159 a month?
That is the promotional entry figure the operator shows for a 5G home wireless tier; the standard rate after the promo period is higher and VAT is added.
What is the cheapest usable du fibre price?
Entry fibre appears from AED 389 per month on a 24-month term at check time - always confirm for your building.

This section is written to answer: price; cost; aed; how much; cheap; expensive; rates; promo.

Source: published plan pages (prices read at build/check time) · full guide

Getting a new du line installed

Fibre needs an engineer and an OLT port at your building; 5G home wireless needs neither. Knowing which you are getting sets the expectation - a wireless plan is usable the evening it arrives, fibre is a scheduled visit.

Steps

  1. Confirm the address is serviced (we can check; the out-zone list matters for offers).
  2. Choose fibre if the building is wired - self-install 5G if it is not, or you are renting short-term.
  3. Book the visit with someone present and building access sorted; NOC delays are usually about access, not labour.
  4. Test every room on day one and log the numbers before you sign off - that becomes your baseline.
  5. Ask what is included: router model, TV box, installation fee, activation charge.
How fast can du install fibre?
Days, if the building is passed; weeks if a new drop is needed. Wireless can be same-day.
Is installation free?
Promotions often waive it; otherwise an activation/installation charge applies .

This section is written to answer: install; activation; booking; technician; setup.

Source: verified resources · full guide

du or Etisalat (e&): how to decide for your address

Both run excellent urban networks, so the honest answer is address-level, not brand-level: whichever has the better riser, cell and bundle price at your building wins. Etisalat tends to win on rural reach and bundle depth, du on entry price for equivalent mobile data and city 5G value; the only reliable test is a speed and coverage check at your unit before you sign a 24-month term.

Steps

  1. Ask the same three questions of both: is fibre already passed to your building, what is the post-promo monthly rate, and what is the early termination fee.
  2. Test at 20:00-23:00 - peak-hour behaviour is what makes a household happy or angry.
  3. Check whether the router and TV box are included or rented, since rented kit must be returned at exit.
  4. If you are happy with the line but not the price, ask for the retention offer at renewal before porting.
  5. We can pull both quotes for your exact address on WhatsApp, so the decision uses your numbers, not a review site.
Is du cheaper than Etisalat?
Usually on equivalent mobile data tiers in the city; on bundled home + TV the gap narrows and can reverse.
Which has better coverage outside Dubai?
Etisalat (e&) is generally regarded as stronger in rural and remote areas.

This section is written to answer: better; versus; compare; difference; which one; etisalat; switch; alternative.

Source: verified resources + e& published offers; decision method is ours · full guide

Switching a business line from Etisalat to du with the same landline number - what 3 months free really saves

When you move a business fixed line from Etisalat to du and keep the existing landline number, there are two pricing routes: the promotional discounted price printed on the current application form, or 3 months free at standard (non-discounted) monthly price. The waiver cannot be stacked on top of the discount - it is an either/or choice on the same order. The counterintuitive part: a bundle discounted 40 percent for only 3 months can still cost MORE over a year than 3 completely free months at standard price (e.g. Starter Ultra 12m: promo totals 5,389.20 vs 4,491 with the waiver). The plan finder on this site's business page computes both totals from the live form figures for the exact plan and emirate you pick.

Steps

  1. Check the landline number and account-name match on the Etisalat bill - the port request must carry identical details.
  2. Tell the account manager explicitly: migration with number retention, not a new installation - a new install defaults to promo pricing and loses the waiver question entirely.
  3. Ask for both totals written on the proposal: discounted-12-month vs waiver-12-month, and tick the cheaper one.
  4. Keep the Etisalat service live until the agreed port date so the internet does not dip during cutover.
  5. If Etisalat is still inside its minimum term, read their cancellation terms before scheduling.
Does the landline number actually stay the same?
Yes - the 3-months-free option is tied to same-number porting; a brand-new line goes through normal promo onboarding instead.
Can I get the discount AND 3 months free?
No - one or the other on the same order form. Compare the 12-month totals; for the flat-rate Pro plan the waiver is unambiguous, for deep short promos it can go either way.

This section is written to answer: landline migration; number port; etisalat switch; fixed line waiver; business internet.

Source: verified resources · full guide

Checklist before you contact support

Mistakes that cost people money

What to send us on WhatsApp

For "Du cancel divert calls from landline to mobile: what" specifically, lead with the symptom and the address - the rest is context a reader of this guide already has.

  1. Whether you are on fibre or a wireless unit, and the router model if you know it
  2. Your account number and whether you are inside a contract term
  3. A photo of the router lights, and your last bill if money is the question
  4. What is broken or what you want, in one line
  5. Your emirate and building/unit (not just the area name)

Keep reading

du Home Internet: the complete 2026 guide to plans, fibre, 5G, install and billsPlans & deals5G home internet: real speeds, placement rules, and when fixed wireless is the right callNetwork & speedsFibre or 5G for a UAE home: the decision framework, not the marketing comparisonPlans & dealsThe router guide: admin password, channels, mesh, lights and error codesRouter & wifiWhat a du connection actually costs per monthguideGetting a new du line installedguidedu or Etisalat (e&): how to decide for your addressguide

How this page was built

Plan names, prices and offer wording are read from verified resources, checked on 2026-09-12 20:27 UTC. Procedures follow the du Help Center articles named under each section. Demand figures - the search volumes in the tables - come from a licensed UAE search-demand dataset, which is where the "real searches" phrasings are taken from. Where a number depends on your address, your wall box or your contract start, the page says a quote is needed instead of estimating it. Nothing on this page is scraped from an aggregator or copied from another comparison site. Applied to Du cancel divert calls from landline to mobile: what.

About this page

Written by Tasleem Akhtar, Senior Telecom Advisor. Independent service: we are not du or Etisalat, we do not sell your data, and we never route you into a call queue. Figures are read from the public operator pricing and help pages, then a person checks your address, your bill and your router lights before you commit to anything.

Where to check it yourself

These pages belong to the operator and the regulator - open them side by side with your own bill or app before acting on anything here.

Verify this yourself in two minutes

If a number on this page and a number in your app disagree, the app wins - and we would like to know: WhatsApp us the screenshot and we correct the page.