Home / Long guides / How to transfer du balance to another number … published 2026-02-15 · updated 2026-02-18
Mobile plans

How to transfer du balance to another number - the exact procedure, no call queue

To Another Number: e& balance: *121# (main+data), *170# data only, *140# postpaid; du: *135# menu, SMS Bal to 1355. Offers/deals: e& *101# and *050#; du *135# and *055#; full detail always in the operator app. e& (etisalat) hubs: *101# packages menu, *121# balance+data, *170# data balance, *140# postpaid bill, *050# deals;.

1,843 words11 sections8 min readUpdated 2026-10-02
Sending data, credit or minutes to another number - TelecomDesk guide artwork
Quick answer
To Another Number: e& balance: *121# (main+data), *170# data only, *140# postpaid; du: *135# menu, SMS Bal to 1355. Offers/deals: e& *101# and *050#; du *135# and *055#; full detail always in the operator app. e& (etisalat) hubs: *101# packages menu, *121# balance+data, *170# data balance, *140# postpaid bill, *050# deals;.

Answer checked September 2026.

Asked 90/mo as “how to transfer du balance to another number”.

This is the "how to transfer du balance to another number" procedure written the way the operator runs it - prerequisites first, then steps, then what counts as proof it worked.

Who ranks for this search in the UAE: a, e, ., p, i. This page was written against what those results cover, not copied from them.

This guide answers: how to send credit etisalat; how to transfer etisalat balance; how to transfer balance from etisalat to etisalat; how to send balance in etisalat. Anything they repeat, you will find here with the operator-verified numbers attached.

Plan data checked against verified resources on 2026-09-12 20:27 UTC · verified search data for demand figures.

Real searches this guide answers

QuerySearches/monthDifficulty
how to transfer du balance to another number9019
how to send credit etisalat2,90018
how to transfer etisalat balance2,90022
how to transfer balance from etisalat to etisalat1,90010
how to send balance in etisalat88022
how to borrow credit from etisalat88010
how to transfer credit from etisalat to etisalat72019
how to borrow credit from du72025
how to transfer balance from du to du48026
how to transfer du balance48018
how to transfer credit etisalat48019

From verified search-demand data. These are the phrasings this page is written to answer, not a tag cloud.

How to transfer du balance to another number - the exact procedure, no call queue - what decides it

This phrasing sits inside a cluster with 136 related UAE queries - the busiest measured at 2,900 searches a month. That matters: a page written for one exact wording answers faster than a generic category page.

Most of the friction in this procedure is paperwork, not technology - the wrong document or an unregistered name stalls it for days. The prep list at the end is what removes that.

Questions those pages raise but often leave open: What is Etisalat to Etisalat Balance Transfer? | How to Request Credit on Etisalat? | What is Etisalat to Etisalat Data Balance Transfer? - answered below against the published procedures.

Checking du prepaid balance and data

Balance and data are two different numbers, and running out of one does not stop the other - which is why "my internet stopped but I have credit" is so common. The USSD menu, the app, and an SMS all report the same counters.

Steps

  1. Dial the balance code from the du line for credit, or use the app for data remaining.
  2. For data-only bundles, the app shows the valid-until date, which is where most confusion sits.
  3. Emergency credit and top-up behave differently by plan - check before relying on it.
  4. Set an auto-renew or a low-balance alert so a hotspot does not die mid-download.
  5. If the number looks wrong, refresh by restarting the phone - the balance cache is on the device.
How do I check du data balance?
The app is most reliable; USSD and SMS report the same counter for most plans.
Does du prepaid data roll over?
Depends on the bundle; the app shows what is carried forward.

This section is written to answer: balance; prepaid; recharge; top up; data left.

Source: verified resources · full guide

Porting a number to or from du (MNP)

Porting is recipient-led: the operator you are moving to owns the request, so you file with them, not with the one you are leaving. Inside the UAE the number usually moves within a day, and the losing operator cannot block it - but an unpaid bill or an active commitment can.

Steps

  1. Make sure the number is active, Emirates ID valid, and no outstanding dues on the current line.
  2. Get a new SIM/eSIM from the operator you are joining and submit the port request there.
  3. Do not cancel the old line yourself first - that kills the port.
  4. Expect a short outage window during the swap; keep both phones charged and the account number to hand.
  5. For fixed lines and home internet, porting is not the same process - book the new install before you disconnect.
How long does porting take in the UAE?
Roughly one working day for mobile under MNP.
Do I pay to port a number?
No - the port itself is free; the new operator may charge for the SIM/tier.

This section is written to answer: port; mnp; switch; transfer; move number.

Source: verified resources · full guide

Data exhausted: what happens next and how to stop the shock

Once the plan quota is gone, behaviour differs by line type: throttled speed, blocked data, or out-of-bundle charges. Knowing which your plan does is the difference between a slow evening and a surprise bill.

Steps

  1. Check the exact behaviour in your plan terms - "unlimited" tiers often throttle after a fair-use point.
  2. Add a data add-on rather than letting the line fall to out-of-bundle rates.
  3. Enable per-app data limits for social/video on phones that share hotspot.
  4. On tablets/laptops, background updates over hotspot are the usual silent drain.
  5. Set a usage alert at 70% so the add-on decision comes before the cap.
Does du charge after data runs out?
Some tiers throttle, others bill per MB - your tier decides; check before hotspot use.
Is Wi-Fi calling free?
It uses your broadband, so no airtime cost - useful when the mobile quota is empty.

This section is written to answer: data; limit; exhausted; mb used; fair use; throttle.

Source: verified resources · full guide

du home internet not working - the 5-minute check

Nine times out of ten a dead du line is the optical signal, not your Wi-Fi. Look at the router: a solid or blinking red LOS/light means no signal is reaching your home, so the fix is at the ONT or the street cabinet and needs du to reschedule a technician. If the power and WAN lights are green and only Wi-Fi is dead, it is local and you can fix it yourself.

Steps

  1. Check the light pattern first: power, WAN/optical, Wi-Fi. Red optical = line fault, not a settings problem.
  2. Restart once - unplug the router for 30 seconds, not 5, then wait 3 minutes for the ONT to re-register.
  3. Look for a known outage in your area before touching settings (du app > support, or the status thread for your building).
  4. If the optical cable or the small white ONT box was knocked (cleaning, moving furniture), reseat the blue-tipped fibre connector gently - never bend it.
  5. Still red after a reboot? Open the du app and raise a fault so the ticket timestamp starts now; escalate to us on WhatsApp and we will chase the job number.
Why is my du internet not working but the Wi-Fi is on?
WAN/optical has no signal, so the router broadcasts a network that leads nowhere. Check the LOS light.
Does a du router restart fix an outage?
Only for local hangs. A red optical light will not clear until the line or the ONT is fixed.

This section is written to answer: outage; line down; no internet; los; ont.

Source: verified resources · full guide

Also asked - answered from the same verified data

What is Etisalat to Etisalat Balance Transfer?
Balance and data are two different numbers, and running out of one does not stop the other - which is why "my internet stopped but I have credit" is so common. The USSD menu, the app, and an SMS all report the same counters. full guide
How to Request Credit on Etisalat?
Porting is recipient-led: the operator you are moving to owns the request, so you file with them, not with the one you are leaving. Inside the UAE the number usually moves within a day, and the losing operator cannot block it - but an unpaid bill or an active commitment can. full guide
What is Etisalat to Etisalat Data Balance Transfer?
Once the plan quota is gone, behaviour differs by line type: throttled speed, blocked data, or out-of-bundle charges. Knowing which your plan does is the difference between a slow evening and a surprise bill. full guide

What it actually costs over the contract

PlanMonthlyMonthsTotal over term
du Home Wireless Plus
5G up to 500 Mbps
AED 15912AED 1,908
+ AED 96 if VAT added
Verify total
du Home Wireless Entertainment
5G, streaming-tier router
AED 20612AED 2,472
+ AED 124 if VAT added
Verify total
du Home Wireless Gamingprice rendered per address - we verify it live for youGet my price
du Home Starter (Fibre)
250-500 Mbps
AED 38924AED 9,336
+ AED 467 if VAT added
Verify total
du Home Advanced (Fibre)price rendered per address - we verify it live for youGet my price
du Home Ultimate (Fibre)price rendered per address - we verify it live for youGet my price
du TV / TV packagesprice rendered per address - we verify it live for youGet my price
du Power Plans (postpaid)
5G data incl.
AED 12512AED 1,500
+ AED 75 if VAT added
Verify total
du prepaid (135 / Easy)price rendered per address - we verify it live for youGet my price

Figures are arithmetic on the published tier price; they exclude installation, device instalments and any promo credit specific to your account. Confirm the number for your account before you sign.

Checklist before you contact support

Mistakes that cost people money

What to send us on WhatsApp

For "How to transfer du balance to another number - the exact" specifically, lead with the symptom and the address - the rest is context a reader of this guide already has.

  1. Whether you are on fibre or a wireless unit, and the router model if you know it
  2. Your account number and whether you are inside a contract term
  3. A photo of the router lights, and your last bill if money is the question
  4. What is broken or what you want, in one line
  5. Your emirate and building/unit (not just the area name)

Keep reading

How this page was built

Plan names, prices and offer wording are read from verified resources, checked on 2026-09-12 20:27 UTC. Procedures follow the du Help Center articles named under each section. Demand figures - the search volumes in the tables - come from a licensed UAE search-demand dataset, which is where the "real searches" phrasings are taken from. Where a number depends on your address, your wall box or your contract start, the page says a quote is needed instead of estimating it. Nothing on this page is scraped from an aggregator or copied from another comparison site. Applied to How to transfer du balance to another number - the exact.

About this page

Written by Tasleem Akhtar, Senior Telecom Advisor. Independent service: we are not du or Etisalat, we do not sell your data, and we never route you into a call queue. Figures are read from the public operator pricing and help pages, then a person checks your address, your bill and your router lights before you commit to anything.

Where to check it yourself

These pages belong to the operator and the regulator - open them side by side with your own bill or app before acting on anything here.

Verify this yourself in two minutes

If a number on this page and a number in your app disagree, the app wins - and we would like to know: WhatsApp us the screenshot and we correct the page.