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Connection Package T: du monthly 50 AED: 28GB (often 1GB/day x28); daily 60-150MB ~AED2-4; 1-day unlimited ~AED25 (3-5GB FUP then 128kbps); STOP DATA

Connection Packages: e& daily: 50MB AED2 *170*1#, 150MB AED3 *170*2#, 500MB AED5 *170*3#; weekly via W300M/pinoy to 1010; monthly from AED25/500MB. du

Usb Connection Packages: e& (etisalat) hubs: *101# packages menu, *121# balance+data, *170# data balance, *140# postpaid bill, *050# deals; or the e&

Card Blocked By: e& (etisalat) hubs: *101# packages menu, *121# balance+data, *170# data balance, *140# postpaid bill, *050# deals; or the e& UAE app.

Sim Card Blocked: Own number: e& *121# or app profile; du *135# or app; number portability (MNP) via SMS to 1010/1355 then new operator. SIM not worki

Puk Code Sim: du hubs: *135# menu, SMS Bal to 1355 for balance, Bill to 1233 for postpaid bill, STOP DATA to 1355; or the du app. Prices and promos ch

My Sim Card: du hubs: *135# menu, SMS Bal to 1355 for balance, Bill to 1233 for postpaid bill, STOP DATA to 1355; or the du app. Prices and promos cha

Puk Code: e& balance: *121# (main+data), *170# data only, *140# postpaid; du: *135# menu, SMS Bal to 1355. Offers/deals: e& *101# and *050#; du *135#

Sim Puk Code: e& balance: *121# (main+data), *170# data only, *140# postpaid; du: *135# menu, SMS Bal to 1355. Offers/deals: e& *101# and *050#; du *1

Network Puk Number: Own number: e& *121# or app profile; du *135# or app; number portability (MNP) via SMS to 1010/1355 then new operator. New SIM/eSI

In Sim Card: Prices and promos change often and many offers are targeted per-line; confirm the live price in the app or USSD menu before paying; VAT e

In Puk Code: e& balance: *121# (main+data), *170# data only, *140# postpaid; du: *135# menu, SMS Bal to 1355. Offers/deals: e& *101# and *050#; du *13

Block Sim Card: SIM not working: reseat SIM, try another phone, check registration status in app, replace damaged SIM at business center. e& (etisalat

Puk Code Unlock: Care lines: e& 101 or 8005800, du 155 or 800155; SIM/ID services need a business center visit with Emirates ID. Prices and promos cha

Sim Pin Code: Prices and promos change often and many offers are targeted per-line; confirm the live price in the app or USSD menu before paying; VAT

Puk Code: du hubs: *135# menu, SMS Bal to 1355 for balance, Bill to 1233 for postpaid bill, STOP DATA to 1355; or the du app. Care lines: e& 101 or 80

My Puk Code: du hubs: *135# menu, SMS Bal to 1355 for balance, Bill to 1233 for postpaid bill, STOP DATA to 1355; or the du app. Care lines: e& 101 or

Puk Code Sim: e& (etisalat) hubs: *101# packages menu, *121# balance+data, *170# data balance, *140# postpaid bill, *050# deals; or the e& UAE app. Ca

To Puk Code: e& (etisalat) hubs: *101# packages menu, *121# balance+data, *170# data balance, *140# postpaid bill, *050# deals; or the e& UAE app. du

My Sim Card: Own number: e& *121# or app profile; du *135# or app; number portability (MNP) via SMS to 1010/1355 then new operator. SIM not working: r

Block Sim Card: SIM not working: reseat SIM, try another phone, check registration status in app, replace damaged SIM at business center. e& (etisalat

Block Sim Card: Own number: e& *121# or app profile; du *135# or app; number portability (MNP) via SMS to 1010/1355 then new operator. SIM not working

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Wireless Connected No: eLife home wifi: Lite 12M ~299/12mo; Unlimited Starter 250M ~389/24mo (409 no-commit); Wireless Advance ~199-229/12mo; install

My Laption To: Prices and promos change often and many offers are targeted per-line; confirm the live price in the app or USSD menu before paying; VAT

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Connection: du monthly 50 AED: 28GB (often 1GB/day x28); daily 60-150MB ~AED2-4; 1-day unlimited ~AED25 (3-5GB FUP then 128kbps); STOP DATA to 1355. M

Red Los Light: du monthly 50 AED: 28GB (often 1GB/day x28); daily 60-150MB ~AED2-4; 1-day unlimited ~AED25 (3-5GB FUP then 128kbps); STOP DATA to 1355

Home Connection Contact: Cancel/move: 101 / 8005800 / 8006665 or business center; cancel near expiry; return equipment. e& (etisalat) hubs: *101# pack

Connection: Most packs auto-renew with balance; manage via app My Plans or the same USSD menu. e& (etisalat) hubs: *101# packages menu, *121# balance+

Connection International Calls: du monthly 50 AED: 28GB (often 1GB/day x28); daily 60-150MB ~AED2-4; 1-day unlimited ~AED25 (3-5GB FUP then 128kbps);

By Using Dish: du monthly 50 AED: 28GB (often 1GB/day x28); daily 60-150MB ~AED2-4; 1-day unlimited ~AED25 (3-5GB FUP then 128kbps); STOP DATA to 1355

Cancelling Old Connection: du monthly 50 AED: 28GB (often 1GB/day x28); daily 60-150MB ~AED2-4; 1-day unlimited ~AED25 (3-5GB FUP then 128kbps); STOP

Connection Home: Care lines: e& 101 or 8005800, du 155 or 800155; SIM/ID services need a business center visit with Emirates ID. Prices and promos cha

C Port Connection: e& data hub: *101# packages, DATA to 1010 for usage, *170# data balance; du hub: *135# Data, Bal to 1355. e& daily: 50MB AED2 *170*

Connection Of Home: e& (etisalat) hubs: *101# packages menu, *121# balance+data, *170# data balance, *140# postpaid bill, *050# deals; or the e& UAE a

Cancel My Connection: du hubs: *135# menu, SMS Bal to 1355 for balance, Bill to 1233 for postpaid bill, STOP DATA to 1355; or the du app. Care lines:

To Connect To: Prices and promos change often and many offers are targeted per-line; confirm the live price in the app or USSD menu before paying; VAT

To Hack Password: Use admin/admin or sticker credentials at 192.168.1.1 (or 192.168.0.1 for D-Link) to access settings. Navigate to Wireless/WiFi to u

Disable Wps In: Access 192.168.1.1 (or 192.168.0.1 for D-Link) using "admin" or sticker credentials. Navigate to Wireless/WiFi settings to update your

Open Wps In: Access 192.168.1.1 (or 192.168.0.1 for D-Link) using "admin" or sticker credentials. Navigate to Wireless/WiFi settings to update your SS

To Cancel Connection: e& data hub: *101# packages, DATA to 1010 for usage, *170# data balance; du hub: *135# Data, Bal to 1355. e& daily: 50MB AED2 *1

In Silicon Oasis: e& daily: 50MB AED2 *170*1#, 150MB AED3 *170*2#, 500MB AED5 *170*3#; weekly via W300M/pinoy to 1010; monthly from AED25/500MB. du mo

Customer Care Number: Prices and promos change often and many offers are targeted per-line; confirm the live price in the app or USSD menu before payi

Connection Problems: Care lines: e& 101 or 8005800, du 155 or 800155; SIM/ID services need a business center visit with Emirates ID. Prices and promos

Type Of Connection: du hubs: *135# menu, SMS Bal to 1355 for balance, Bill to 1233 for postpaid bill, STOP DATA to 1355; or the du app. Care lines: e&

Connection Camp: du hubs: *135# menu, SMS Bal to 1355 for balance, Bill to 1233 for postpaid bill, STOP DATA to 1355; or the du app. Care lines: e& 10

Connection Type: Care lines: e& 101 or 8005800, du 155 or 800155; SIM/ID services need a business center visit with Emirates ID. Prices and promos cha

To Hack Connection: Care lines: e& 101 or 8005800, du 155 or 800155; SIM/ID services need a business center visit with Emirates ID. Prices and promos

Connections: e& daily: 50MB AED2 *170*1#, 150MB AED3 *170*2#, 500MB AED5 *170*3#; weekly via W300M/pinoy to 1010; monthly from AED25/500MB. du monthly

Connection Speed Test: e& daily: 50MB AED2 *170*1#, 150MB AED3 *170*2#, 500MB AED5 *170*3#; weekly via W300M/pinoy to 1010; monthly from AED25/500MB.

Without Optical Fiber: e& daily: 50MB AED2 *170*1#, 150MB AED3 *170*2#, 500MB AED5 *170*3#; weekly via W300M/pinoy to 1010; monthly from AED25/500MB.

Shifting Of Connection: Care lines: e& 101 or 8005800, du 155 or 800155; SIM/ID services need a business center visit with Emirates ID. Prices and pro

Connection In Sharjah: e& (etisalat) hubs: *101# packages menu, *121# balance+data, *170# data balance, *140# postpaid bill, *050# deals; or the e& UA

Connection Type Dynamic: e& (etisalat) hubs: *101# packages menu, *121# balance+data, *170# data balance, *140# postpaid bill, *050# deals; or the e&

Connection Business Deira: Care lines: e& 101 or 8005800, du 155 or 800155; SIM/ID services need a business center visit with Emirates ID. du hubs: *1

Home Connections: Prices and promos change often and many offers are targeted per-line; confirm the live price in the app or USSD menu before paying;

Business Connect: e& daily: 50MB AED2 *170*1#, 150MB AED3 *170*2#, 500MB AED5 *170*3#; weekly via W300M/pinoy to 1010; monthly from AED25/500MB. du mo

Connection Transfer: e& (etisalat) hubs: *101# packages menu, *121# balance+data, *170# data balance, *140# postpaid bill, *050# deals; or the e& UAE

Tv Connection: Prices and promos change often and many offers are targeted per-line; confirm the live price in the app or USSD menu before paying; VAT

Home Connection: Not working: restart router 60s, check LOS/red light (fibre fault), test via LAN cable, split 2.4/5GHz bands. Cancel/move: 101 / 8005

Cancel Home Connection: Care lines: e& 101 or 8005800, du 155 or 800155; SIM/ID services need a business center visit with Emirates ID. Prices and pro

Connection: du hubs: *135# menu, SMS Bal to 1355 for balance, Bill to 1233 for postpaid bill, STOP DATA to 1355; or the du app. Care lines: e& 101 or

To Cancel Connection: du hubs: *135# menu, SMS Bal to 1355 for balance, Bill to 1233 for postpaid bill, STOP DATA to 1355; or the du app. Care lines:

Connection In: e& daily: 50MB AED2 *170*1#, 150MB AED3 *170*2#, 500MB AED5 *170*3#; weekly via W300M/pinoy to 1010; monthly from AED25/500MB. du month

Hack: Prices and promos change often and many offers are targeted per-line; confirm the live price in the app or USSD menu before paying; VAT extra wh
Where to check it yourself
- The operator's own plan and support pages - the text your order form was written from
These pages belong to the operator and the regulator - open them side by side with your own bill or app before acting on anything here.
Verify this yourself in two minutes
- Prices and inclusions: the operator's own plan page for your emirate, then the same figure on the order form you signed.
- Your line state: the My du app - Account > Services shows suspension, bar, data cap and contract end.
- Faults in your area: My du app > Support > Outage status, or 155 from a du mobile (free).
- Anything regulatory (billing disputes, escalation): TDRA - your complaint must cite the ticket number du gave you, dated.
If a number on this page and a number in your app disagree, the app wins - and we would like to know: WhatsApp us the screenshot and we correct the page.