Early termination, relocation, port-out rules and the porting clock - with the order of operations that stops you paying twice.
A worked port-out: the data that must match, what to do about postpaid balances, and how to survive the window your phone is dead.
How to get an install that finishes in one visit, what the crew needs before arrival, and what to do when the slot slips.
The airport-to-connected path for residents and visitors, the identity step nobody warns you about, and the fixes when a profile will not install.
Where to check it yourself
- The operator's own plan and support pages - the text your order form was written from
These pages belong to the operator and the regulator - open them side by side with your own bill or app before acting on anything here.
Verify this yourself in two minutes
- Prices and inclusions: the operator's own plan page for your emirate, then the same figure on the order form you signed.
- Your line state: the My du app - Account > Services shows suspension, bar, data cap and contract end.
- Faults in your area: My du app > Support > Outage status, or 155 from a du mobile (free).
- Anything regulatory (billing disputes, escalation): TDRA - your complaint must cite the ticket number du gave you, dated.
If a number on this page and a number in your app disagree, the app wins - and we would like to know: WhatsApp us the screenshot and we correct the page.