Home / Long guides / du Billing & disputes guides - complete … published 2026-06-25 · updated 2026-06-28

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Billing & disputes

By Tasleem Akhtar | Senior Telecom Advisor | Updated 2026-06-28

8 pages in this topic area.

Getting statements, tax invoices and records when you need proof - TelecomDesk guide artwork

Billing & disputesDu emirates id update online - the 2026 walkthrough

Emirates Id Update: Prices and promos change often and many offers are targeted per-line; confirm the live price in the app or USSD menu before paying

1,105 words

Billing & disputesHow to pay du online done right: prerequisites, steps and proof

To Pay: Prices and promos change often and many offers are targeted per-line; confirm the live price in the app or USSD menu before paying; VAT extra

1,104 words

Billing & disputesBuy du voucher online - the complete answer, verified against published data

Buy Voucher: Prices and promos change often and many offers are targeted per-line; confirm the live price in the app or USSD menu before paying; VAT e

1,104 words

Billing & disputesDu online sim renewal - grounded answers for the phrasing people search

Sim Renewal: Care lines: e& 101 or 8005800, du 155 or 800155; SIM/ID services need a business center visit with Emirates ID. du hubs: *135# menu, SMS

1,102 words

Billing & disputesDu appointment online - grounded answers for the phrasing people search

Appointment: Care lines: e& 101 or 8005800, du 155 or 800155; SIM/ID services need a business center visit with Emirates ID. Prices and promos change

1,101 words

Billing & disputesDu online recharge prepaid done right: prerequisites, steps and proof

Recharge Prepaid: Credit transfer: e& *100*number*amount#; du: menu *135#; both need active prepaid lines with balance. Recharge: operator app (card/A

1,100 words

Billing & disputesEtisalat receipt - grounded answers for the phrasing people search

Receipt: Care lines: e& 101 or 8005800, du 155 or 800155; SIM/ID services need a business center visit with Emirates ID. Prices and promos change ofte

1,099 words

Billing & disputesDu recharge online - the exact procedure, no call queue

Recharge: e& (etisalat) hubs: *101# packages menu, *121# balance+data, *170# data balance, *140# postpaid bill, *050# deals; or the e& UAE app. du hub

1,098 words

Where to check it yourself

The operator's own plan and support pages - the text your order form was written from

These pages belong to the operator and the regulator - open them side by side with your own bill or app before acting on anything here.

Verify this yourself in two minutes

Prices and inclusions: the operator's own plan page for your emirate, then the same figure on the order form you signed.
Your line state: the My du app - Account > Services shows suspension, bar, data cap and contract end.
Faults in your area: My du app > Support > Outage status, or 155 from a du mobile (free).
Anything regulatory (billing disputes, escalation): TDRA - your complaint must cite the ticket number du gave you, dated.

If a number on this page and a number in your app disagree, the app wins - and we would like to know: WhatsApp us the screenshot and we correct the page.

About this page

Written by Tasleem Akhtar from du's published pages and the order form, then reviewed internally. Figures move - confirm yours in the My du app or on the bill before you act.