Dxb Free: Care lines: e& 101 or 8005800, du 155 or 800155; SIM/ID services need a business center visit with Emirates ID. Prices and promos change oft
Adapter Pc: e& (etisalat) hubs: *101# packages menu, *121# balance+data, *170# data balance, *140# postpaid bill, *050# deals; or the e& UAE app. du h
Password: Care lines: e& 101 or 8005800, du 155 or 800155; SIM/ID services need a business center visit with Emirates ID. Prices and promos change oft
Check Speed: du hubs: *135# menu, SMS Bal to 1355 for balance, Bill to 1233 for postpaid bill, STOP DATA to 1355; or the du app. Care lines: e& 101 or
My Speed: Care lines: e& 101 or 8005800, du 155 or 800155; SIM/ID services need a business center visit with Emirates ID. Prices and promos change oft
Full Form: Prices and promos change often and many offers are targeted per-line; confirm the live price in the app or USSD menu before paying; VAT ext
Adapter: Prices and promos change often and many offers are targeted per-line; confirm the live price in the app or USSD menu before paying; VAT extra
Meaning: Care lines: e& 101 or 8005800, du 155 or 800155; SIM/ID services need a business center visit with Emirates ID. Prices and promos change ofte
Emirates: e& (etisalat) hubs: *101# packages menu, *121# balance+data, *170# data balance, *140# postpaid bill, *050# deals; or the e& UAE app. du hub
Connection: Cancel/move: 101 / 8005800 / 8006665 or business center; cancel near expiry; return equipment. e& (etisalat) hubs: *101# packages menu, *1
Wifi Router: e& (etisalat) hubs: *101# packages menu, *121# balance+data, *170# data balance, *140# postpaid bill, *050# deals; or the e& UAE app. du
Speed: Not working: restart router 60s, check LOS/red light (fibre fault), test via LAN cable, split 2.4/5GHz bands. Cancel/move: 101 / 8005800 / 8006
To change your Etisalat WiFi password, access the router settings at 192.168.1.1. Log in using 'admin' for both username and password. Navigate to the
To Change Password: Prices and promos change often and many offers are targeted per-line; confirm the live price in the app or USSD menu before paying
Pocket: Prices and promos change often and many offers are targeted per-line; confirm the live price in the app or USSD menu before paying; VAT extra
Speed Test: Care lines: e& 101 or 8005800, du 155 or 800155; SIM/ID services need a business center visit with Emirates ID. Prices and promos change o
Extender: Not working: restart router 60s, check LOS/red light (fibre fault), test via LAN cable, split 2.4/5GHz bands. Cancel/move: 101 / 8005800 / 8
Change Password: e& (etisalat) hubs: *101# packages menu, *121# balance+data, *170# data balance, *140# postpaid bill, *050# deals; or the e& UAE app.
Customer Care Number: Prices and promos change often and many offers are targeted per-line; confirm the live price in the app or USSD menu before payi
Wifi: Cancel/move: 101 / 8005800 / 8006665 or business center; cancel near expiry; return equipment. e& (etisalat) hubs: *101# packages menu, *121# ba
Bill Payment: Not working: restart router 60s, check LOS/red light (fibre fault), test via LAN cable, split 2.4/5GHz bands. Cancel/move: 101 / 8005800
Wifi Router: Router login: browser to 192.168.1.1 (D-Link 192.168.0.1), user admin password admin (Huawei: user/user or admin/admin; newer models: sti
Customer Care Number: e& (etisalat) hubs: *101# packages menu, *121# balance+data, *170# data balance, *140# postpaid bill, *050# deals; or the e& UAE
Bill Payment: e& postpaid: *140# bill, pay in e& app (card/Apple Pay) or auto-pay; paperless billing default. du postpaid: Bill to 1233, pay in du app
Password Change: Not working: restart router 60s, check LOS/red light (fibre fault), test via LAN cable, split 2.4/5GHz bands. Cancel/move: 101 / 8005
Password Change: To change your Etisalat WiFi password, access the router settings at 192.168.1.1. Log in using 'admin' for both username and password
Wifi: Prices and promos change often and many offers are targeted per-line; confirm the live price in the app or USSD menu before paying; VAT extra wh
Router Wifi: Prices and promos change often and many offers are targeted per-line; confirm the live price in the app or USSD menu before paying; VAT e
Dongle: eLife home wifi: Lite 12M ~299/12mo; Unlimited Starter 250M ~389/24mo (409 no-commit); Wireless Advance ~199-229/12mo; install ~199 (often fre
Bill Check: Prices and promos change often and many offers are targeted per-line; confirm the live price in the app or USSD menu before paying; VAT ex
Pocket: du hubs: *135# menu, SMS Bal to 1355 for balance, Bill to 1233 for postpaid bill, STOP DATA to 1355; or the du app. Care lines: e& 101 or 8005
Payment: du hubs: *135# menu, SMS Bal to 1355 for balance, Bill to 1233 for postpaid bill, STOP DATA to 1355; or the du app. Care lines: e& 101 or 800
Home: Care lines: e& 101 or 8005800, du 155 or 800155; SIM/ID services need a business center visit with Emirates ID. Prices and promos change often a
Net: e& (etisalat) hubs: *101# packages menu, *121# balance+data, *170# data balance, *140# postpaid bill, *050# deals; or the e& UAE app. du hubs: *1
Booster: Prices and promos change often and many offers are targeted per-line; confirm the live price in the app or USSD menu before paying; VAT extra
Where to check it yourself
- The operator's own plan and support pages - the text your order form was written from
These pages belong to the operator and the regulator - open them side by side with your own bill or app before acting on anything here.
Verify this yourself in two minutes
- Prices and inclusions: the operator's own plan page for your emirate, then the same figure on the order form you signed.
- Your line state: the My du app - Account > Services shows suspension, bar, data cap and contract end.
- Faults in your area: My du app > Support > Outage status, or 155 from a du mobile (free).
- Anything regulatory (billing disputes, escalation): TDRA - your complaint must cite the ticket number du gave you, dated.
If a number on this page and a number in your app disagree, the app wins - and we would like to know: WhatsApp us the screenshot and we correct the page.