BusinessBusiness internet: dedicated versus shared access, SLAs, and the real cost of downtime
A shared fibre line with an eight-hour fix window is not a business line. How to tell which one you have and price the difference honestly.
BusinessSmall office connectivity audit: POS, CCTV, cloud and guest wifi without chaos
The twelve checks that catch the causes of most small-office outages - usually self-inflicted, usually free to fix.
Where to check it yourself
- The operator's own plan and support pages - the text your order form was written from
These pages belong to the operator and the regulator - open them side by side with your own bill or app before acting on anything here.
Verify this yourself in two minutes
- Prices and inclusions: the operator's own plan page for your emirate, then the same figure on the order form you signed.
- Your line state: the My du app - Account > Services shows suspension, bar, data cap and contract end.
- Faults in your area: My du app > Support > Outage status, or 155 from a du mobile (free).
- Anything regulatory (billing disputes, escalation): TDRA - your complaint must cite the ticket number du gave you, dated.
If a number on this page and a number in your app disagree, the app wins - and we would like to know: WhatsApp us the screenshot and we correct the page.