Why a coloured coverage area and a usable connection are different claims, how extended-area offers work, and what to do in a basement or an outskirt.
Plans Device: e& data hub: *101# packages, DATA to 1010 for usage, *170# data balance; du hub: *135# Data, Bal to 1355. du monthly 50 AED: 28GB (often
Plans Available Device: Prices and promos change often and many offers are targeted per-line; confirm the live price in the app or USSD menu before pa
To Package In: e& daily: 50MB AED2 *170*1#, 150MB AED3 *170*2#, 500MB AED5 *170*3#; weekly via W300M/pinoy to 1010; monthly from AED25/500MB. Most pac
Abu Dhabi Packages: e& daily: 50MB AED2 *170*1#, 150MB AED3 *170*2#, 500MB AED5 *170*3#; weekly via W300M/pinoy to 1010; monthly from AED25/500MB. du
Plans Device Requirements: Prepaid vs postpaid: prepaid = no bill shock, targeted data deals; postpaid = device instalments + roaming perks. e& (etisa
Postpaid Plans Device: e& (etisalat) hubs: *101# packages menu, *121# balance+data, *170# data balance, *140# postpaid bill, *050# deals; or the e& UA
Union Metro Station: du hubs: *135# menu, SMS Bal to 1355 for balance, Bill to 1233 for postpaid bill, STOP DATA to 1355; or the du app. Care lines: e
Metro Station Location: Prices and promos change often and many offers are targeted per-line; confirm the live price in the app or USSD menu before pa
Metro Station Route: Care lines: e& 101 or 8005800, du 155 or 800155; SIM/ID services need a business center visit with Emirates ID. Prices and promos
To Metro Station: Care lines: e& 101 or 8005800, du 155 or 800155; SIM/ID services need a business center visit with Emirates ID. Prices and promos ch
To Sharjah Airport: Prices and promos change often and many offers are targeted per-line; confirm the live price in the app or USSD menu before paying
Metro Bus Station: Prices and promos change often and many offers are targeted per-line; confirm the live price in the app or USSD menu before paying;
Station Parking Free: Prices and promos change often and many offers are targeted per-line; confirm the live price in the app or USSD menu before payi
Main Office: Prices and promos change often and many offers are targeted per-line; confirm the live price in the app or USSD menu before paying; VAT e
Metro Station: Care lines: e& 101 or 8005800, du 155 or 800155; SIM/ID services need a business center visit with Emirates ID. Prices and promos chang
Ajman: *101# (e&) or *135# (du). Dial these codes to manage packages in Ajman. For balance, use *121# (e&) or SMS "Bal" to 1355 (du). Visit a business
Main Office: *101# (e&) or *135# (du). Dial these codes to access main menus. For e&, use *121# for balance and *170# for data. For du, SMS 'Bal' to 1
Ajman: du hubs: *135# menu, SMS Bal to 1355 for balance, Bill to 1233 for postpaid bill, STOP DATA to 1355; or the du app. Care lines: e& 101 or 80058
Abu Dhabi: e& (etisalat) hubs: *101# packages menu, *121# balance+data, *170# data balance, *140# postpaid bill, *050# deals; or the e& UAE app. du hu
In Al Ain: Care lines: e& 101 or 8005800, du 155 or 800155; SIM/ID services need a business center visit with Emirates ID. Prices and promos change of
Abu Dhabi: du hubs: *135# menu, SMS Bal to 1355 for balance, Bill to 1233 for postpaid bill, STOP DATA to 1355; or the du app. Care lines: e& 101 or 8
Business Center Ajman: Complaints: ask for a reference number, escalate via the operator app, then TDRA (142) if unresolved. Cancel near contract expi
Office Timing: du hubs: *135# menu, SMS Bal to 1355 for balance, Bill to 1233 for postpaid bill, STOP DATA to 1355; or the du app. Care lines: e& 101
Store Abu Dhabi: Complaints: ask for a reference number, escalate via the operator app, then TDRA (142) if unresolved. Cancel near contract expiry to
Metro Station Parking: du hubs: *135# menu, SMS Bal to 1355 for balance, Bill to 1233 for postpaid bill, STOP DATA to 1355; or the du app. Care lines:
Office In Ajman: du hubs: *135# menu, SMS Bal to 1355 for balance, Bill to 1233 for postpaid bill, STOP DATA to 1355; or the du app. Care lines: e& 10
Ajman City Center: du hubs: *135# menu, SMS Bal to 1355 for balance, Bill to 1233 for postpaid bill, STOP DATA to 1355; or the du app. Care lines: e&
Headquarters Abu Dhabi: Care lines: e& 101 or 8005800, du 155 or 800155; SIM/ID services need a business center visit with Emirates ID. Prices and pro
Office Abu Dhabi: Care lines: e& 101 or 8005800, du 155 or 800155; SIM/ID services need a business center visit with Emirates ID. Prices and promos ch
Dhabi Sim Card: Own number: e& *121# or app profile; du *135# or app; number portability (MNP) via SMS to 1010/1355 then new operator. SIM not working
Sharjah City Center: e& (etisalat) hubs: *101# packages menu, *121# balance+data, *170# data balance, *140# postpaid bill, *050# deals; or the e& UAE
Main Office: Care lines: e& 101 or 8005800, du 155 or 800155; SIM/ID services need a business center visit with Emirates ID. Prices and promos change
My Balance In: e& balance: *121# (main+data), *170# data only, *140# postpaid; du: *135# menu, SMS Bal to 1355. Offers/deals: e& *101# and *050#; du *
Bus Station: e& (etisalat) hubs: *101# packages menu, *121# balance+data, *170# data balance, *140# postpaid bill, *050# deals; or the e& UAE app. du
Abu Dhabi Mall: Care lines: e& 101 or 8005800, du 155 or 800155; SIM/ID services need a business center visit with Emirates ID. Prices and promos chan
Virgin Megastore Sharjah: e& (etisalat) hubs: *101# packages menu, *121# balance+data, *170# data balance, *140# postpaid bill, *050# deals; or the e&
Sharjah: Prices and promos change often and many offers are targeted per-line; confirm the live price in the app or USSD menu before paying; VAT extra
Office In Sharjah: Prices and promos change often and many offers are targeted per-line; confirm the live price in the app or USSD menu before paying;
Customer Care Number: 101 or 8005800 are the e& (Etisalat) care numbers. Dial *101# for the main menu or *121# to check your own number and balance. F
Abu Dhabi Mall: e& (etisalat) hubs: *101# packages menu, *121# balance+data, *170# data balance, *140# postpaid bill, *050# deals; or the e& UAE app.
Ajman Bus Timing: e& (etisalat) hubs: *101# packages menu, *121# balance+data, *170# data balance, *140# postpaid bill, *050# deals; or the e& UAE app
Umm Al Quwain: e& (etisalat) hubs: *101# packages menu, *121# balance+data, *170# data balance, *140# postpaid bill, *050# deals; or the e& UAE app. d
Dhabi Cirque Soleil: du hubs: *135# menu, SMS Bal to 1355 for balance, Bill to 1233 for postpaid bill, STOP DATA to 1355; or the du app. Care lines: e
Office Abu Dhabi: e& (etisalat) hubs: *101# packages menu, *121# balance+data, *170# data balance, *140# postpaid bill, *050# deals; or the e& UAE app
Hq Sharjah: du hubs: *135# menu, SMS Bal to 1355 for balance, Bill to 1233 for postpaid bill, STOP DATA to 1355; or the du app. Care lines: e& 101 or
Contact Center Ajman: e& care: 101 or 8005800; du care: 155 or 800155; business centers for ID-linked services. Complaints: ask for a reference number
Ajman City Center: *101# (e&) or *135# (du). Dial these codes to manage packages in Ajman. For balance, use *121# (e&) or SMS "Bal" to 1355 (du). Visi
City Center Ajman: du hubs: *135# menu, SMS Bal to 1355 for balance, Bill to 1233 for postpaid bill, STOP DATA to 1355; or the du app. Care lines: e&
Office Timing Today: Prices and promos change often and many offers are targeted per-line; confirm the live price in the app or USSD menu before payin
Virgin Megastore Mall: du hubs: *135# menu, SMS Bal to 1355 for balance, Bill to 1233 for postpaid bill, STOP DATA to 1355; or the du app. Care lines:
Main Office: *101# (e&) or *135# (du). Dial these codes to access main menus. For e&, use *121# for balance and *170# for data. For du, SMS 'Bal' to 1
Cirque Soleil Crystal: du hubs: *135# menu, SMS Bal to 1355 for balance, Bill to 1233 for postpaid bill, STOP DATA to 1355; or the du app. Care lines:
Main Office Sharjah: du hubs: *135# menu, SMS Bal to 1355 for balance, Bill to 1233 for postpaid bill, STOP DATA to 1355; or the du app. Care lines: e
Hamdan Street: Care lines: e& 101 or 8005800, du 155 or 800155; SIM/ID services need a business center visit with Emirates ID. Prices and promos chang
Soleil Abu Dhabi: Care lines: e& 101 or 8005800, du 155 or 800155; SIM/ID services need a business center visit with Emirates ID. Prices and promos ch
Esim Abu Dhabi: du hubs: *135# menu, SMS Bal to 1355 for balance, Bill to 1233 for postpaid bill, STOP DATA to 1355; or the du app. Care lines: e& 101
Center Abu Dhabi: Care lines: e& 101 or 8005800, du 155 or 800155; SIM/ID services need a business center visit with Emirates ID. du hubs: *135# menu,
Buy Sim Card: du hubs: *135# menu, SMS Bal to 1355 for balance, Bill to 1233 for postpaid bill, STOP DATA to 1355; or the du app. Prices and promos ch
Metro Station: du hubs: *135# menu, SMS Bal to 1355 for balance, Bill to 1233 for postpaid bill, STOP DATA to 1355; or the du app. Care lines: e& 101
Bus Station: e& (etisalat) hubs: *101# packages menu, *121# balance+data, *170# data balance, *140# postpaid bill, *050# deals; or the e& UAE app. du
Abu Dhabi Office: Care lines: e& 101 or 8005800, du 155 or 800155; SIM/ID services need a business center visit with Emirates ID. Prices and promos ch
Is Owned By: e& (etisalat) hubs: *101# packages menu, *121# balance+data, *170# data balance, *140# postpaid bill, *050# deals; or the e& UAE app. du
Code E Unexpected0x800: du hubs: *135# menu, SMS Bal to 1355 for balance, Bill to 1233 for postpaid bill, STOP DATA to 1355; or the du app. Care lines
Office Sharjah: Care lines: e& 101 or 8005800, du 155 or 800155; SIM/ID services need a business center visit with Emirates ID. Prices and promos chan
Metro Station Sharjah: Care lines: e& 101 or 8005800, du 155 or 800155; SIM/ID services need a business center visit with Emirates ID. Prices and prom
Office Ajman: du hubs: *135# menu, SMS Bal to 1355 for balance, Bill to 1233 for postpaid bill, STOP DATA to 1355; or the du app. Care lines: e& 101 o
In Abu Dhabi: e& (etisalat) hubs: *101# packages menu, *121# balance+data, *170# data balance, *140# postpaid bill, *050# deals; or the e& UAE app. du
Ras Al Khaimah: Care lines: e& 101 or 8005800, du 155 or 800155; SIM/ID services need a business center visit with Emirates ID. Prices and promos chan
Business Center Sharjah: Care lines: e& 101 or 8005800, du 155 or 800155; SIM/ID services need a business center visit with Emirates ID. du hubs: *135
Building Abu Dhabi: du hubs: *135# menu, SMS Bal to 1355 for balance, Bill to 1233 for postpaid bill, STOP DATA to 1355; or the du app. Care lines: e&
Tower Abu Dhabi: Care lines: e& 101 or 8005800, du 155 or 800155; SIM/ID services need a business center visit with Emirates ID. Prices and promos cha
Al Ain: du hubs: *135# menu, SMS Bal to 1355 for balance, Bill to 1233 for postpaid bill, STOP DATA to 1355; or the du app. Care lines: e& 101 or 8005
Fujairah: du hubs: *135# menu, SMS Bal to 1355 for balance, Bill to 1233 for postpaid bill, STOP DATA to 1355; or the du app. Care lines: e& 101 or 80
Street Abu Dhabi: Prices and promos change often and many offers are targeted per-line; confirm the live price in the app or USSD menu before paying;
Hq Abu Dhabi: Care lines: e& 101 or 8005800, du 155 or 800155; SIM/ID services need a business center visit with Emirates ID. Prices and promos change
Office Timing Today: e& (etisalat) hubs: *101# packages menu, *121# balance+data, *170# data balance, *140# postpaid bill, *050# deals; or the e& UAE
Sharjah: e& (etisalat) hubs: *101# packages menu, *121# balance+data, *170# data balance, *140# postpaid bill, *050# deals; or the e& UAE app. du hubs
Ajman Head Office: du hubs: *135# menu, SMS Bal to 1355 for balance, Bill to 1233 for postpaid bill, STOP DATA to 1355; or the du app. Care lines: e&
Cirque Soleil: e& (etisalat) hubs: *101# packages menu, *121# balance+data, *170# data balance, *140# postpaid bill, *050# deals; or the e& UAE app. d
Office Ajman: e& (etisalat) hubs: *101# packages menu, *121# balance+data, *170# data balance, *140# postpaid bill, *050# deals; or the e& UAE app. du
Mac Address In: Access your Etisalat router by entering 192.168.1.1 (or 192.168.0.1 for D-Link) into your browser. Use 'admin' for both username and p
Balance In Postpaid: Care lines: e& 101 or 8005800, du 155 or 800155; SIM/ID services need a business center visit with Emirates ID. Prices and promos
Balance Minutes D: du hubs: *135# menu, SMS Bal to 1355 for balance, Bill to 1233 for postpaid bill, STOP DATA to 1355; or the du app. Care lines: e&
Balance On Postpaid: Care lines: e& 101 or 8005800, du 155 or 800155; SIM/ID services need a business center visit with Emirates ID. Prices and promos
Balance On Postpaid: Care lines: e& 101 or 8005800, du 155 or 800155; SIM/ID services need a business center visit with Emirates ID. Prices and promos
Remaining To Check: e& balance: *121# (main+data), *170# data only, *140# postpaid; du: *135# menu, SMS Bal to 1355. Offers/deals: e& *101# and *050#;
Balance In Postpaid: Prices and promos change often and many offers are targeted per-line; confirm the live price in the app or USSD menu before payin
Postpaid Balance Postpaid: e& (etisalat) hubs: *101# packages menu, *121# balance+data, *170# data balance, *140# postpaid bill, *050# deals; or the e
Balance In Postpaid: Offers/deals: e& *101# and *050#; du *135# and *055#; full detail always in the operator app. e& (etisalat) hubs: *101# packages
Check Postpaid Balance: Offers/deals: e& *101# and *050#; du *135# and *055#; full detail always in the operator app. e& (etisalat) hubs: *101# packag
Check Postpaid Balance: Offers/deals: e& *101# and *050#; du *135# and *055#; full detail always in the operator app. e& (etisalat) hubs: *101# packag
Balance Check Code: Offers/deals: e& *101# and *050#; du *135# and *055#; full detail always in the operator app. e& (etisalat) hubs: *101# packages m
Postpaid Balance In: e& balance: *121# (main+data), *170# data only, *140# postpaid; du: *135# menu, SMS Bal to 1355. Offers/deals: e& *101# and *050#
Balance Check Code: e& balance: *121# (main+data), *170# data only, *140# postpaid; du: *135# menu, SMS Bal to 1355. Offers/deals: e& *101# and *050#;
In Postpaid Sim: Prices and promos change often and many offers are targeted per-line; confirm the live price in the app or USSD menu before paying; V
Balance On Postpaid: Care lines: e& 101 or 8005800, du 155 or 800155; SIM/ID services need a business center visit with Emirates ID. Prices and promos
Dial *170# to check your Etisalat data balance for both prepaid and postpaid accounts. Alternatively, dial *121# for prepaid, or send an SMS with the
Check Postpaid Balance: Care lines: e& 101 or 8005800, du 155 or 800155; SIM/ID services need a business center visit with Emirates ID. Prices and pro
Balance In Postpaid: du monthly 50 AED: 28GB (often 1GB/day x28); daily 60-150MB ~AED2-4; 1-day unlimited ~AED25 (3-5GB FUP then 128kbps); STOP DATA t
Check Balance Postpaid: e& (etisalat) hubs: *101# packages menu, *121# balance+data, *170# data balance, *140# postpaid bill, *050# deals; or the e& U
Business Postpaid Balance: du hubs: *135# menu, SMS Bal to 1355 for balance, Bill to 1233 for postpaid bill, STOP DATA to 1355; or the du app. Care li
Check Postpaid Balance: e& (etisalat) hubs: *101# packages menu, *121# balance+data, *170# data balance, *140# postpaid bill, *050# deals; or the e& U
Esim Available In: e& (etisalat) hubs: *101# packages menu, *121# balance+data, *170# data balance, *140# postpaid bill, *050# deals; or the e& UAE ap
Postpaid Balance Check: e& (etisalat) hubs: *101# packages menu, *121# balance+data, *170# data balance, *140# postpaid bill, *050# deals; or the e& U
Where to check it yourself
- The operator's own plan and support pages - the text your order form was written from
These pages belong to the operator and the regulator - open them side by side with your own bill or app before acting on anything here.
Verify this yourself in two minutes
- Prices and inclusions: the operator's own plan page for your emirate, then the same figure on the order form you signed.
- Your line state: the My du app - Account > Services shows suspension, bar, data cap and contract end.
- Faults in your area: My du app > Support > Outage status, or 155 from a du mobile (free).
- Anything regulatory (billing disputes, escalation): TDRA - your complaint must cite the ticket number du gave you, dated.
If a number on this page and a number in your app disagree, the app wins - and we would like to know: WhatsApp us the screenshot and we correct the page.