Free Connect: du hubs: *135# menu, SMS Bal to 1355 for balance, Bill to 1233 for postpaid bill, STOP DATA to 1355; or the du app. Care lines: e& 101 o
Auto Connect: Care lines: e& 101 or 8005800, du 155 or 800155; SIM/ID services need a business center visit with Emirates ID. Prices and promos change
Connection: Not working: restart router 60s, check LOS/red light (fibre fault), test via LAN cable, split 2.4/5GHz bands. Cancel/move: 101 / 8005800 /
Connection: To change your Etisalat WiFi password, access 192.168.1.1 in your browser, log in with 'admin' for both username and password, navigate to
Connection: Care lines: e& 101 or 8005800, du 155 or 800155; SIM/ID services need a business center visit with Emirates ID. Prices and promos change o
To Cancel Connection: e& (etisalat) hubs: *101# packages menu, *121# balance+data, *170# data balance, *140# postpaid bill, *050# deals; or the e& UAE
Transfer: e& (etisalat) hubs: *101# packages menu, *121# balance+data, *170# data balance, *140# postpaid bill, *050# deals; or the e& UAE app. du hub
Downtime: e& (etisalat) hubs: *101# packages menu, *121# balance+data, *170# data balance, *140# postpaid bill, *050# deals; or the e& UAE app. du hub
Where to check it yourself
- The operator's own plan and support pages - the text your order form was written from
These pages belong to the operator and the regulator - open them side by side with your own bill or app before acting on anything here.
Verify this yourself in two minutes
- Prices and inclusions: the operator's own plan page for your emirate, then the same figure on the order form you signed.
- Your line state: the My du app - Account > Services shows suspension, bar, data cap and contract end.
- Faults in your area: My du app > Support > Outage status, or 155 from a du mobile (free).
- Anything regulatory (billing disputes, escalation): TDRA - your complaint must cite the ticket number du gave you, dated.
If a number on this page and a number in your app disagree, the app wins - and we would like to know: WhatsApp us the screenshot and we correct the page.