Router & wifiThe router guide: admin password, channels, mesh, lights and error codes
Everything on the box you can control, and the four settings that decide most speed complaints. Written for the units operators supply, not for retail
Router & wifiWifi dead zones in villas and towers: coverage plan, mesh, and what not to buy
A villa is not one network. How to map it, when a mesh node is the answer, when only ethernet backhaul is, and how to stop wasting money on repeaters.
Where to check it yourself
- The operator's own plan and support pages - the text your order form was written from
These pages belong to the operator and the regulator - open them side by side with your own bill or app before acting on anything here.
Verify this yourself in two minutes
- Prices and inclusions: the operator's own plan page for your emirate, then the same figure on the order form you signed.
- Your line state: the My du app - Account > Services shows suspension, bar, data cap and contract end.
- Faults in your area: My du app > Support > Outage status, or 155 from a du mobile (free).
- Anything regulatory (billing disputes, escalation): TDRA - your complaint must cite the ticket number du gave you, dated.
If a number on this page and a number in your app disagree, the app wins - and we would like to know: WhatsApp us the screenshot and we correct the page.