home guide · verified against published resources
Moving home with du: relocation, not cancellation
Relocation keeps your account, contract and number, and it is a different workflow from a new order - which matters because a relocation usually avoids a new activation fee and a new 24-month clock.
Free WhatsApp checksnapshot of 2026-09-12 20:27 UTC2 real search variants covered
Written from verified help content checked 2026-09-12 20:27 UTC · no signup, no paywall
Do this, in order
- Check fibre availability at the new address before you book (we can run this for you in a minute).
- Raise a relocation request in the app or via 155 with both account addresses.
- Book a date; a technician installs at the new place and collects the old kit.
- Ask for the gap policy - if the new site is ready, the cut can be same-week.
- Update Emirates ID/address details afterwards so billing and the contract stay clean.
Questions people actually ask
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Other ways people search this
2 phrasings from the verified search data UAE database, 0 searches/month combined - all handled by the same checklist.
Questions on this topic - all answered
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