howto guide · verified against published resources
How to run a speed test that du will accept
One number from a random website will not move a fault ticket. A result taken over Ethernet, on the du network, logged through the du app or Speedtest with the test ID saved, is evidence an agent has to answer.
Free WhatsApp checksnapshot of 2026-09-12 20:27 UTC10 real search variants covered
Written from verified help content checked 2026-09-12 20:27 UTC · no signup, no paywall
Do this, in order
- Connect one device with an Ethernet cable directly to the router.
- Turn off VPN and any other heavy device on the network.
- Run the du app speed test (or a test that stores a result ID) three times: morning, 8pm, midnight.
- Screenshot the result IDs plus your account number before you open the ticket.
- If the wired figure is under half your tier at midnight, that is a line fault - request a technician visit with those IDs.
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